Service
Dedicated to the production and development of various automotive disc brakes, master cylinders and wheel cylinders.
Service Philosophy
Customer satisfaction is the ultimate standard for quality.
Take customer satisfaction as the sole, core benchmark for defining product and service quality. Abandon the logic of “self-assessment” when it comes to quality, and instead use customers’ genuine feelings, feedback, and recognition as the fundamental basis for measuring work effectiveness—rather than relying solely on internal standards.
Demand-driven listening and response philosophy
We firmly adhere to taking customer needs as our starting point, proactively listening to customers’ voices and accurately identifying their latent demands. We treat “understanding the customer” as a prerequisite for all service activities, ensuring that every service initiative and product enhancement is centered on meeting customers’ actual needs and avoiding blind investments that are disconnected from customers.
The concept of continuous iterative refinement and improvement
Taking “continuous improvement” as the core approach, we refuse to be satisfied with the current level of customer satisfaction. We integrate “pursuit of excellence” throughout the entire service process, continuously optimizing procedures, refining methods, and perfecting details to dynamically enhance service quality and steadily elevate customer satisfaction.
A long-term value philosophy sustained by loyalty
Going beyond mere “customer satisfaction” achieved through a single service, we aim for the long-term goal of fostering customer loyalty. By providing attentive, end-to-end service experiences and continuously staying attuned to customers’ needs, we build stable, trustworthy relationships with our clients, seamlessly transforming “satisfaction” into “loyalty.”
Partner
We deeply cultivate our brand and serve our customers and friends. We strive for exquisite craftsmanship and high-quality service, placing even greater emphasis on your satisfaction!
